Request payments and sell tickets – without money passing through CLUP.life
How to request dues, travel costs or jersey money, record incoming payments and book them in the journal. Events get tickets with a QR code and entry scanning.
FinancesBasic (free)Checked on 09.11.2026
Request payments and sell tickets
Set the payment method, create a payment request, record incoming payments, book them in the journal and use tickets with a QR code and entry scan – without money passing through CLUP.life.
Show transcript
- In this video you request payments from your members and issue tickets for an event.
- First you set the payment method: transfer, cash and, if you like, your club’s payment page, for example at PayPal.
- Important: CLUP.life is not a payment service provider. The money goes directly to your club. CLUP.life holds nothing, forwards nothing and collects nothing.
- On the “Payment requests” tab you create a request with “New payment request”: title, amount per person, due date and who should pay, here all members.
- With “Request” every member gets an item of their own and a notification. For children it goes to the guardians.
- This is what a member sees: under “My payments” there are the amount, the IBAN, a payment reference with a personal code and a GiroCode for the banking app.
- When money arrives, you open the request and record it per person: paid in cash, transferred or waived. The code in the reference tells you who paid.
- With “book payments in the journal” the paid items end up as a single income entry in the journal, without names. This never happens automatically.
- Three days before the due date CLUP.life sends a reminder, a week after it a dunning notice. With “Withdraw” you take a request back.
- Events can have tickets. In the event, you choose the ticket types and prices in the “Tickets” section; zero euros means free. Then you start the sale.
- Members order their ticket with one click and get a QR code. They can also order tickets for their children or for companions.
- At the door you open “Entry” and scan the QR codes with the camera or a handheld scanner. A second scan of the same ticket is rejected.
- That is how you request payments, record what comes in and issue tickets, always directly between your members and your club.
Prerequisites
- You have “Manage finances” directly in the club (for tickets the event host is enough; booking in the journal needs “Manage finances”).
- For transfers with a GiroCode, the club’s IBAN and account holder are stored in the financial master data.
Who may do this?
Creating, recording, matching and booking: only “Manage finances”, directly in the club. People concerned see their own payments under “My payments”, guardians also those of their children. Everyone else sees nothing.
Step by step
Set the payment method
Open “Club life”, switch to “Leadership” and choose “Payments”. On the “Payment method” tab you switch transfer and cash on, and optionally enter your club’s payment page (https) and a note. CLUP.life itself does not accept any money.
Create a payment request
On the “Payment requests” tab click “New payment request”: title, amount per person, due date and “Who should pay?” (all members, a group, everyone who accepted an event, or those registered for a trip). Every person gets their own item and a notification; for children they go to the guardians.
How members pay
Under “My payments” they see the IBAN, the payment reference with their code (for example CLUP-ABC234) and a GiroCode to scan in the banking app – or the payment page or cash payment. They have to use the reference unchanged.
Record incoming payments
Open the request. For each person click “Paid in cash”, “Transferred” or “Waived”. With Premium you upload your bank’s CSV statement via “Match bank statement”: first “Preview”, then “Record matches as paid”. Matching works only through the code; partial amounts stay open.
Book in the journal
In the request click “… payments: book in the journal” and choose the sphere. The paid items appear as a single income entry in the journal, without names. This never happens automatically. A locked financial year accepts no booking.
Reminder and withdrawal
Three days before the due date there is a reminder, a week after it exactly one dunning notice. “Withdraw” makes the request disappear for those concerned; recorded payments are kept.
Set up tickets
Open the event. In the “Tickets” section choose “Start ticket sales” and define the ticket types (member, guest, reduced) with price in euros (0 = free) and places, plus “Total places”, “Sales until (optional)” and “Payment deadline in days”. Up to 100 tickets per event are free.
Order and pay for tickets
Members choose “Order ticket” for themselves, their children or a named companion; there is one valid ticket per person and event. Event organizers create guest tickets with names; there is no public order page. Free tickets are paid immediately. For a price above 0 the ticket shows code and GiroCode and is valid once you choose “Mark as paid” in the “Ticket list” (or through bank statement matching with Premium).
Entry and cancellation
At the door choose “Open entry” and scan the QR codes with the camera, a handheld scanner or by typing; a second scan is rejected with “Already admitted”. Unpaid tickets are admitted only with “Admit unpaid tickets”. With “Cancel” orderers release unpaid tickets; paid tickets can only be cancelled by the event organizers (the refund happens outside CLUP.life), scanned ones never. You book paid tickets with “Book paid tickets in the journal”; free tickets do not go into the journal.
You can find the feature here: /organisation/<verein>/vereinsleben/zahlungen
Common errors and solutions
- “The target group is empty.”
- There is nobody in the chosen group who would have to pay. Check the group, event acceptances or trip registrations.
- “This financial year is locked.”
- Lift the lock in the annual statement or book later.
- “Available with Premium.”
- Series, bank statement matching, analysis and more than 100 tickets per event are Premium. Single requests, recording, journal and tickets up to 100 stay free.
- A ticket shows “Not paid yet” at the door.
- Record the payment in the ticket list or explicitly admit unpaid tickets (e.g. cash payment at the door).
- The request has more than 2000 recipients.
- A request has at most 2000 items. Split large groups and create one request per group.
- A person cannot order a second ticket.
- There is one valid ticket per person and event. Cancel the old one or order for a companion by name.
Good to know
- CLUP.life is not a payment service provider: it does not hold, forward or collect any money. Payment is made directly to the club, leadership confirms the receipt.
- Amounts, titles and codes are stored encrypted. Nothing from the bank statement is stored; the payers’ names and IBANs are not read.
- Recurring requests (monthly, quarterly, yearly) are Premium. Without Premium a series ends after the current request; existing requests stay.
- For children the item belongs to the child; the notification also goes to the guardians and names neither amount nor purpose. Guest names on tickets are deleted 90 days after the event.
- CLUP.life does not collect payments by direct debit; the SEPA file in the dues area is a separate file export for the club’s bank.