Preguntas frecuentes

No. The help center, explainer videos, pricing, “What’s new” and the club search can be read without signing in. To take part (events, chats, joining) you need a free account.

Guía detallada: Create an account and confirm your email address

Check your spam folder and make sure the address was typed correctly when you registered. If that does not help, write to support with the topic “Account and sign-in”.

Guía detallada: Create an account and confirm your email address

On the sign-in page choose “Forgot password” and enter the email address of your account. You will receive a link to reset it.

Guía detallada: Forgot your password: set a new one

German (default), English, French, Spanish, Italian, Polish, Turkish and Arabic. You set the language in your account. The help articles are available in German and English.

Use “Report a barrier” in the footer of the pages, also without an account. You can adjust display and operation under “Settings → Accessibility”.

Guía detallada: Set up accessibility, language and appearance

Yes: under “Settings → Security” you can set up two-factor sign-in and a passkey and save backup codes. For leadership roles in clubs, two-factor sign-in can be required.

Guía detallada: Set up two-factor authentication and a passkey

The data is stored on servers in Falkenstein, Germany; encrypted backups are kept in Finland (EU). Names, contact details, messages and club content are individually encrypted in the database. Access, data export and deletion are available to every person.

Guía detallada: Download a copy of your data (access and export)

Under “Settings → Data protection” you can request a data report and export it; you also request deletion there. After a deletion request a grace period applies in which you can still withdraw it. Without an account, the support form with the topic “Data protection and my data” helps.

Guía detallada: Download a copy of your data (access and export)

No. CLUP.life uses no advertising networks and no analytics scripts and loads no fonts or images from third-party servers. That is why there is no consent banner for tracking.

Yes, through child accounts under parental supervision: accounts for under-16s belong to the guardians, can never be found publicly and are not shown in counts or lists. Parents decide what their child may see and do.

Guía detallada: Create a child account for your child

Open the event and choose your response. If all places are taken you join the waiting list and move up when someone declines. You can change your response at any time.

Guía detallada: RSVP: going, not going, waitlist and notes

After signing in, an assistant guides you through founding in five steps: name, purpose, joining rule, data protection and inviting. Afterwards you can invite members and set up the club.

Guía detallada: Create a club or association

Clubs can exist as an entry without an owner. You can find the entry through the club search; the club leadership can take it over. If someone has already applied, the club can file an objection.

Guía detallada: Take over a pre-filled club page

Through offices and roles: you assign the member an office (for example treasurer), and the office grants the matching permissions. Permissions from offices only apply while the term of office is running.

Guía detallada: Assign offices and roles (board, treasurer, coach …)

You can create fee claims, prepare and export SEPA direct debits and, where set up, receive payments online. The guides show the steps; for tax questions please ask your tax advisor.

Guía detallada: SEPA direct debit, payment matching and reminders

You record the donation and generate the donation receipt as a PDF from it. The guide shows which details are required. CLUP.life does not replace tax advice.

Guía detallada: Issue donation receipts (tax acknowledgements)

You decide with one uniform scale: leadership only, members, signed-in platform users or public. For details about people, the person decides; the club can only make visibility narrower.

Guía detallada: Set visibility: who sees what in the club?

The basic plan is free and complete: taking part, events, chats, security and the legal minimum functions of a club cost nothing. Convenience tools such as administrative automation or reports are optionally available as Premium for a small fee. Current prices are on the “Pricing” page.

Guía detallada: Book and cancel Premium (personal account)

Under “Settings → Subscription” or via the cancellation button “Cancel contracts here”, which is reachable without signing in.

Guía detallada: Book and cancel Premium (personal account)

Yes: clubs can subscribe to calendars, read data through an API, set up webhooks and connect AI assistants through an MCP interface. Write access is limited to a few harmless areas and is part of Premium.

Guía detallada: Interfaces: API keys, webhooks and AI assistants (MCP)

An association has confirmed that the club belongs to it. The seal shows members and interested people that the details have been checked. How to request verification is described in the guide.

Guía detallada: Get your club verified by an association or city (seal)

Through the form under “Help → Support”, with or without an account. We answer data protection requests within one month at the latest; reports about harassment or endangerment of children are handled with priority. In case of immediate danger call the emergency number 112.