Forgot your password: set a new one
You receive a link by email to set a new password; it is valid for one hour and works only once.
الحسابأساسي (مجاني)تمت المراجعة في 30.10.2026
هذه المقالة متاحة حاليًا بالألمانية والإنجليزية فقط؛ نعرض النسخة الإنجليزية.
المتطلبات
- Access to the email inbox (or mobile number) that belongs to your account
من يمكنه فعل ذلك؟
Anyone can request a reset for their own account. The answer is always the same, so nobody can find out who has an account.
خطوة بخطوة
Request the link
On the sign-in page choose “Forgot your password?”, enter the “Email or mobile number” of your account and choose “Request link”.
Open the email
If an account exists for that detail, we sent a reset link. It is valid for one hour and works exactly once. Open the whole link – some email programs break long links.
Set a new password
Enter a password of at least 12 characters under “New password”, repeat it under “Repeat password” and choose “Save password”.
Sign in again
All other sessions are ended during the reset. Sign in with the new password.
تجد الوظيفة هنا: /passwort-vergessen
أخطاء شائعة وحلولها
- No email arrives.
- Check your spam folder and try again in a few minutes (“Resend link” or “Enter a different address”).
- “Link no longer valid”
- The link has expired or was already used. Choose “Request a new link”.
- “Link incomplete”
- Open the full link from the email or request a new one.
من المفيد أن تعرف
- A lost passkey cannot be bypassed with “Forgot your password?”; it is removed in the process and you create a new one.
- For a two-factor account without a phone and without backup codes we cannot simply unlock the account for security reasons – write to us via the support form.