Support
Anyone who needs help should get a quick and friendly answer. You are the first point of contact.
volunteer, remote · about 3 to 6 hours per week, with fixed time slots by arrangement. No compensation, no employment relationship.
Your tasks
- Answer requests via the support mailbox and help center
- Turn frequent questions into help articles
- Document technical problems properly and pass them on
- Refer requests about personal data to data protection immediately
What you bring
- You explain things simply and patiently
- You stay friendly even when things get frustrating
- You sign a non-disclosure agreement before you start
What you get out of it
You give very concrete help to volunteers across the country and get to know the platform from the inside.