Book, cancel and find invoices for club Premium
How to book Premium for your club, cancel it and find your invoices.
Premiumأساسي (مجاني)تمت المراجعة في 30.10.2026
هذه المقالة متاحة حاليًا بالألمانية والإنجليزية فقط؛ نعرض النسخة الإنجليزية.
المتطلبات
- You are an owner or administrator of the club.
- A group does not book itself: the parent club's Premium applies.
- The email address of your account is confirmed.
من يمكنه فعل ذلك؟
Only owners and administrators of the organization itself can book, cancel and view invoices. Others do not see the entry “Subscription & invoices”. If someone else pays for Premium (association, sponsor), only that party can cancel or change it.
خطوة بخطوة
Open Subscription & invoices
Open “Club life”, switch to “Leadership” and choose “Subscription & invoices” in “Money and funding”. It shows your plan, for example “Your plan: Free”. Free is fully featured; Premium adds extra features.
Choose Premium
Click “Book Premium” and choose the “Billing period”: monthly or yearly. Prices are under “All prices and features” (pricing page). Under “Who pays for Premium?” you see whether someone else (association, sponsor) covers it.
Check the order
On the order page you see “Your order” with net price, VAT and total gross price. Choose the “Payment method”: “Card or SEPA direct debit” (active immediately) or “On invoice” (14-day payment term, active once the invoice is paid). Optionally enter the “VAT ID for the invoice”.
Order with obligation to pay
“Order with obligation to pay” takes you to Stripe's hosted payment page. You enter your payment details there, not at CLUP.life. Afterwards “We are confirming your payment” appears; Premium is activated once it is confirmed.
Invoices and receipts
Under “Invoices and receipts” the receipts are listed, newest first; “Open invoice” opens it at Stripe. “Manage payment method and invoices” leads to the customer portal.
Cancel
Click “Cancel” and confirm with “Cancel now”. The cancellation takes effect at the end of the paid period; until then you use everything as before. After that the free scope applies, your data is kept. You receive a confirmation with date and time by email.
Cancel without logging in
You can also cancel without logging in via “Cancel contracts here” in the page footer.
تجد الوظيفة هنا: /organisation/<verein>/vereinsleben/abo
أخطاء شائعة وحلولها
- “No permission – Only owners and admins of the organization manage subscription and invoices.”
- Ask the owners or administrators of the club.
- “Groups do not book Premium themselves. The subscription belongs to the parent club; its leadership books and cancels.”
- Contact the leadership of the parent club.
- “Please confirm your email address first.”
- Confirm your account's address and order again.
- “Payment required by …” / “Payment pending” / “Overdue”
- Update your payment method via the customer portal, otherwise Premium ends.
- “Premium is already active for this account.”
- You already have an active subscription. Check “Subscription & invoices”.
من المفيد أن تعرف
- Term: the monthly plan renews by one month each time and can be cancelled to the end of the current month. The yearly plan runs twelve months and then continues indefinitely; cancellation with one month's notice to the end of a calendar month.
- Organizations are businesses; the consumer withdrawal box does not apply, instead there is the field “VAT ID”. Whether your club counts as consumer or business for tax purposes is for your tax adviser to clarify.
- On a downgrade nothing is deleted; Premium functions are then read-only or new actions are blocked.