Handle platform-level reports
Level 3 of reporting: reports without a responsible organization, severe cases, escalations – review, decide, give reasons.
AdministraciónBásico (gratis)Revisado el 30.10.2026
Este artículo solo está disponible por ahora en alemán e inglés; mostramos la versión en inglés.
Requisitos
- You have the active platform role “Platform moderation” and a second factor.
¿Quién puede hacerlo?
Only active platform moderation with a second factor; others see “Page not found”, without a second factor “Second factor required”. Decisions must be justified. Child accounts are never moderators.
Paso a paso
Open the queue
Open “Platform moderation”. The “Reports” tab shows “Platform-level reports”; severe cases (children, violence, sexual content) are at the top under “Priority”, overdue ones are marked.
Read the report
You see the excerpt of the reported content at the time of reporting, the description, the category and “Why at this level”. The reporter stays anonymous; platform moderation sees their name to prevent abuse, never for child-safety reports.
Take into review
Click “Take into review”. Severe cases are already temporarily hidden from others.
Decide
Choose “No violation”, “Remove content”, “Warn person”, “Warn organization”, “Restrict functions” (choose functions, duration 1–365 days), “Temporarily suspend organization” or “Suspend account”. Optionally “Also remove reported content”.
Write the reason
Enter the “Reason (required)” (at least 5 characters) and click “Save decision”. It is communicated to those affected (not the reporters) and recorded in the history.
Keep an eye on organizations
In the “Organizations” tab you see reports per organization in the last 30 days with “Threshold exceeded”, “Temporarily suspended” and “Restricted”. Via “History” you can “Lift” measures with a reason.
Encontrarás la función aquí: /moderation/plattform
Errores habituales y soluciones
- The decision could not be saved.
- Check that the reason has at least 5 characters and, for “Restrict functions”, at least one function is chosen.
- “Second factor required”
- Set up a passkey or authenticator app under Settings → Sign-in & security and reopen the page.
- “Deadline exceeded” shows on a report.
- There is no further escalation at level 3; the report is only marked overdue. Handle it with priority.
- “Suspend account” is not possible.
- Accounts of platform moderation cannot be suspended this way.
Conviene saber
- Deadlines: 72 hours per level, severe cases 24 hours. A background job every 10 minutes escalates reports at levels 1 and 2.
- Retention: closed reports 12 months after completion; texts are encrypted.
- The procedure follows the Digital Services Act and the GDPR in spirit. It is not legal advice.