Book and cancel Premium (personal account)
Under “Plan & payment” you book Premium for your account, manage payment and invoices, and cancel or withdraw if needed.
PremiumBasic (free)Checked on 30.10.2026
Prerequisites
- Adult account with a confirmed email address
- Child accounts cannot book anything (“Please ask your parents”)
Who may do this?
A person books, cancels and withdraws for their own account. Premium for a club is booked by its leadership (owner or admin) under the club’s “Plan & invoices”. If someone else pays for Premium, only the payer can cancel or change it.
Step by step
View your plan
Open “Settings → Plan & payment”. At the top it says “Your plan: Free”. Free is fully featured; Premium adds extras. “All prices and features” leads to the pricing page.
Book Premium
Choose “Book Premium” and the “Billing period” (monthly or yearly). The final price for individuals, including VAT, is shown on the order page.
Order
Check “Your order”, tick, as a consumer, that the service should start before the withdrawal period ends, and choose “Order with obligation to pay”. Payment is made on a hosted payment page; CLUP.life does not accept card or account details.
Wait for confirmation
After returning, the page says “We are confirming your payment”. As soon as it has arrived, Premium is active.
Cancel
Under “Plan & payment” choose “Cancel” and in the dialog “Cancel now”. The cancellation takes effect at the end of the paid period; until then you use everything as before. You receive a confirmation with date and time by email. Your data is kept; afterwards the free scope applies.
Withdraw
Within 14 days you can, as a consumer, withdraw with “Withdraw” without giving reasons. For time already used you owe compensation; we refund the rest.
You can find the feature here: /einstellungen/abo
Common errors and solutions
- “Premium is already active for this account.”
- You find it under “Plan & payment”.
- “Please confirm your email address first.”
- Confirm the address, then order again.
- “Please confirm first that the service should start before the withdrawal period ends.”
- Without the tick the service can only start after 14 days; the order is then not possible.
- “The last payment failed”
- Update your payment method via “Manage payment methods and invoices”, otherwise Premium ends.
- I can no longer sign in but want to cancel.
- Use “Cancel contracts here” in the footer: enter the email address of your account, receive a link and confirm with “Cancel now”. No sign-in is needed.
Good to know
- Monthly: the subscription runs one month and renews by one month each time; cancelable at the end of the current month. Yearly: twelve months, then indefinitely; cancellation with one month’s notice to the end of a calendar month.
- Currently individuals pay 5 € per month or 50 € per year including VAT; the price on the order page is binding.
- Under “Invoices and receipts” you see all invoices.