Sign in and stay signed in

Adım adım

1. 1

   Open the sign-in page

   Open the sign-in page and enter your address or number under “Email or mobile number”. A number only works if you saved it at registration or in your profile.

2. 2

   Enter your password

   Enter your password. The eye icon shows or hides it. Only tick “Stay signed in” on devices that only you use.

3. 3

   Confirm the second factor

   If you turned on two-factor authentication, “Second step” appears: enter the six-digit code from your authenticator app – or one of your backup codes – and choose “Confirm”.

4. 4

   Alternative: passkey

   If you set up a passkey, choose “Sign in with a passkey” and confirm with fingerprint, face or device PIN. A passkey also replaces the authenticator code.

Sık karşılaşılan hatalar ve çözümler

“Email address, mobile number or password is wrong.”

Check the spelling and the Caps Lock key. For security reasons the message does not say which detail was wrong. If you are stuck, use “Forgot your password?”.

“This code is wrong. Check your phone’s clock or use a backup code.”

The authenticator code depends on the time. Set your phone’s clock to automatic or enter a backup code.

“Your parents’ consent is still missing”

If you are under 16, you can only sign in after your parents have agreed in their email. Use “Resend the email to your parents” to send the request again.

“Your session has expired or was ended.”

Sign in again; you then continue where you were.

İlgili makaleler

• Forgot your password: set a new one
• Set up two-factor authentication and a passkey
• Check signed-in devices and end sessions